Sandcrest Office Policies

Insurance and Billing

Payment is expected at the time of service. We accept cash, check, VISA and Mastercard. If we are contracted with your insurance company, you will need to pay your co-pay at the time of your visit. This amount will be indicated on your insurance card. We are contractually bound with the insurance companies to collect this at the time of service. We will then file your insurance claim. However, payment for the account remains your responsibility.

Please maintain your account with our office in good standing. Should your account become delinquent, your account may be turned over to an outside collection agency. Should this become necessary, you will be responsible for all additional expenses incurred to collect this outstanding debt and you will be discharged from the practice.

Medical Records

Your medical records are strictly confidential. The Health Insurance Portability and Accountability Act (HIPAA) restricts us from releasing any information without your written permission.

There may be times when you request that we provide copies of our records to you or other entities. You will be billed for this service.

Medical Test Results

You will receive prompt notification of any results that require immediate attention, otherwise please allow 7-10 days for test completion. For normal test results requiring minimal follow-up, we will notify you by mail. Otherwise our staff will call you with the results and the physician’s instructions.

If at any time you have additional questions, feel free to make an appointment with the doctor. If you do not receive notification of your results in the above time frame, please call the office to inquire about them.

Prescription Refills

If you need a prescription refill, you may do one of the following:

• Make an appointment to see a provider.
• Contact your pharmacy to send your doctor an electronic refill request. This will ensure an accurate and quicker refill.

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